IT Endpoint & Support Specialist

Greater Boston Area, MA

Full Time

Entry Level

ERS is a national non-profit consulting firm that empowers school system leaders to make transformative shifts in resources, structures, and practices so that all students–especially those with the greatest learning needs and those furthest from opportunity–attend a school where they can learn and thrive.

At ERS, we embrace teamwork and innovation to influence sustainable, equitable change in some of the country’s largest school districts. 

If you want to join a team of talented and committed professionals within a mission-driven, fast-paced organization, this is the place for you!

Role overview

The IT Endpoint & Support Specialist owns the technology our staff use every day: laptops, software, and the accounts behind them. You will manage our fleet of Windows devices from purchase through retirement, handle the technology side of onboarding and offboarding in partnership with our People team, and serve as the front-line contact for hardware, software, and access requests. The IT Endpoint & Support Specialist reports to the Associate Director of Technology.

Who should apply
You have a strong IT foundation, a growth mindset, and a genuine interest in developing deep expertise in endpoint management, device security, and IT operations. You're energized by identifying problems, creating solutions, and leading projects that improve the technology experience of team members, whether through process improvements, training programs, asset management, or innovative uses of AI.

The starting salary for this role is between $72,000 to $80,000 annually. In modeling our commitment to openness and transparency, we want candidates to understand that this range reflects expected starting pay rather than the full salary band for the role. This is to create opportunities for team members to earn raises throughout their tenure in the role.

What you’ll do
A successful IT Endpoint & Support Specialist is an organized and service-oriented professional who can seamlessly manage device operations, staff transitions, procurement activities, and renewal schedules while delivering responsive and professional support as the primary point of contact for the Technology Team.

Specific responsibilities include:

Device Fleet Management: Manage the full lifecycle of the Windows laptop fleet, including deployment, configuration, tracking, and retirement. Maintain accurate asset records and partner with the Associate Director of Technology to develop and oversee the hardware refresh and replacement program.
Onboarding and Offboarding: Partner with the People team to set up accounts, devices, and software access for new hires, support internal transitions, and run a clean, secure separation process when staff depart.
End User Support: Act as the primary point of contact for hardware, software, and access requests for both onsite and remote employees. Troubleshoot and resolve laptop and application issues, escalate infrastructure and security concerns as needed, and coordinate warranty claims and device repairs.
Account and Access Management: Create, modify, and disable user accounts and manage permissions and group membership across Microsoft 365, Google Workspace, and other business applications.
Endpoint Management and Patching: Partner with the Systems Administrator and Associate Director of Technology to manage device compliance, configuration, and security in Intune and Entra, and ensure operating systems and applications remain current.
Software and License Administration: Manage software requests, installations, and license assignments, and maintain accurate software inventory and usage records.
Vendor Coordination: Coordinate with hardware, software, and service vendors to procure equipment, process warranty repairs, and track orders through delivery.
Documentation: Maintain accurate documentation for assets, processes, and solutions, and develop self-service resources for common user issues.
User Enablement: Support user adoption and effective use of Microsoft 365 and other collaboration tools through guidance, training, and best practices.
Confidentiality and Data Protection: Maintain strict confidentiality regarding information processed, stored, or accessed by staff, and help keep company and client data secure.
Culture Contribution: Actively engage and contribute to culture-building initiatives rooted in learning and relationship-building, including quarterly ERS weeks.
Other duties as assigned to embrace teamwork, service, and learning.

What you’ll bring
Experience managing Windows devices with Microsoft Intune is preferred, but we don't expect you to arrive as an expert. What matters most is some exposure to device management and a genuine interest in and learning mindset about endpoint management in depth. This role offers opportunities for growth. Over time, you'll own our hardware lifecycle program, influence device deployment and security practices, and have the autonomy to identify, propose, and lead technology improvement projects.

Qualifications
Meeting every preferred qualification is not required to advance in our search. These criteria are not mandatory. Alignment with our mission, values, and impact is critical.

Required

2-3 years of relevant IT experience, including hands-on end user and device support
Strong organizational skills, with the ability to effectively manage device inventories, support requests, procurement activities, and competing priorities while maintaining attention to detail
Working knowledge of Microsoft 365 administration and user account management
Some experience with device or fleet management, preferably Windows devices and Microsoft Intune
Excellent written and verbal communication and strong interpersonal skills across all levels of the organization, with the ability to build trust, communicate clearly with technical and non-technical audiences, and provide effective support in high-pressure situations.
Eager to learn, and take initiative to identify needs, solve problems, take responsibility for driving work forward, and a strong desire to build deeper technical expertise.
Ability to work effectively both independently and collaboratively, building strong relationships across teams while managing priorities in a mission-driven environment.
Support an office-centric culture with some flexibility by adhering to a hybrid work schedule, working from our office in Watertown, MA office at least three consistent days per week
NOTE: Must be authorized to work for an employer in the United States. We are unable to sponsor or take over sponsorship of an employment visa; this includes (STEM) OPT, as it will require sponsorship in the future.

Preferred

Experience with Microsoft Entra ID, Microsoft Defender, or Salesforce administration
Experience coordinating with hardware, software, and/or security vendors
Experience supporting Google Workspace, Zoom, Slack, or Asana
Interest in applying AI tools to improve IT support and operations

About ERS
We value diverse teams and the unique talents each member brings. We encourage candidates whose lived experience reflect those of the students, educators, and leaders in the districts we serve to apply.

We strive to build inclusive, empowered teams by honoring individual strengths, fostering multidirectional feedback, equipping team members with the information and support needed to contribute meaningfully, and investing in one another’s success. We see these commitments as foundational to how we work together and with our district partners as we pursue equity and excellence for all students through school system transformation.

ERS is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, ancestry, pregnancy, or military service.

Visit our website to learn more about us, including our transformative work and vibrant organizational culture. 

Apply for this position

Required*

First Name*

Last Name*

Email Address*

Phone*

Address

Resume*

We've received your resume. Click here to update it.

Attach resume or Paste resume

Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or Paste resume

Paste your resume here or Attach resume file

Cover Letter*

We predominately work with large, public K-12 school districts that serve a large percentage of students from low-income families. In that light, we encourage candidates that have life experiences similar to those of the children, teachers, and leaders in the districts we serve to apply. Did you attend a school similar to those in the school districts we serve?
Note: This is not required to be considered for a role at ERS.*

Have you worked in a school similar to those in the school districts we serve?
Note: This is not required to be considered for a role at ERS.*

Have you received a Pell Grant?*

Are you a first-generation college student?*

This additional question is optional should you want to share more about yourself beyond the was the U.S. EEOC defines sex. I identify with the following pronouns....
Note: Visit https://bit.ly/3Mb2kki for more information about pronouns
Note: Check all that apply* He/him/hisShe/her/hersThey/them/theirsI do not identify with any of these pronounsI choose not to disclose

If you indicated that you do not identify with any of the pronoun options above, below is an optional space for you to self-identify...

We prioritize in-person collaboration because it strengthens relationships, inspires creativity, and supports deeper learning, ultimately maximizing our impact.

As an office-centric organization that values some flexibility, we expect team members to work from our Watertown, MA office at least three consistent days per week. Are you willing and able to meet this expectation?*

Do you currently have valid work authorization in the United States?*

Do you now, or will you in the future, require immigration sponsorship (including [STEM] OPT), to have valid work authorization in the United States?*

Required if you answered “yes” to the question above: Please provide any additional information about your work authorization or sponsorship needs...

The following questions are entirely optional.

To comply with government Equal Employment Opportunity and/or Affirmative Action reporting regulations, we are requesting (but NOT requiring) that you enter this personal data. This information will not be used in connection with any employment decisions, and will be used solely as permitted by state and federal law. Your voluntary cooperation would be appreciated. Learn more.

Gender

Race/Ethnicity

Voluntary Self-Identification of Disability

Voluntary Self-Identification of Disability Form CC-305
OMB Control Number 1250-0005
Expires 07/31/2029

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

Alcohol or other substance use disorder (not currently using drugs illegally)
Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
Blind or low vision
Cancer (past or present)
Cardiovascular or heart disease
Celiac disease
Cerebral palsy
Deaf or serious difficulty hearing
Diabetes
Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
Epilepsy or other seizure disorder
Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
Intellectual or developmental disability
Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
Missing limbs or partially missing limbs
Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
Partial or complete paralysis (any cause)
Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
Short stature (dwarfism)
Traumatic brain injury

Please check one of the boxes below:

YES, I HAVE A DISABILITY, OR HAVE HAD ONE IN THE PAST NO, I DO NOT HAVE A DISABILITY AND HAVE NOT HAD ONE IN THE PAST I DO NOT WANT TO ANSWER

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

You must enter your name and date
Name	Date

Human Check*

Submit Application

Thanks for visiting our Job Board. Please review our open positions and apply to the positions that match your qualifications.

IT Endpoint & Support Specialist

Apply for this position